Yesterday, I called a water park to ask a question before purchasing tickets online. When I finally got to a real person (don’t you just hate those recorded voices that make it take a zillion years to reach a human?) I was pleasantly surprised to hear a cheerful voice pick up the phone. I proceeded to ask my question and a couple of others, since she was so friendly, and then hung up, very pleasantly surprised at the conversation and given a great first impression of this park I had never been to.
I compare this to a couple of local companies I work with for certain things. When I call to place an order, I always hope that I don’t get a certain person on the phone. I know that if they answer, they will make me feel like I am inconveniencing them by placing an order. I will get off the phone determined to find a new company from which to order. Thankfully, there is another person who works in each of these companies who makes up for the rudeness and keeps it bearable to work with them. I can say unequivocally, however, that if they would lose the one contact that I have that is friendly and kind, I would find another place to take my business.
We keep this in mind as we run our own landscaping office. Thankfully, we have two of the sweetest, kindest secretaries you will ever meet and if you talk to them on the phone you will immediately get the impression that they are so glad you called. Even when someone calls to berate or criticize, they manage to keep their cool. This is nothing we have done as bosses, but is a reflection of the Lord’s work in their lives.
So what does this have to do with you? I think sometimes we forget the importance of the first impression we give when we answer any phone. Whether it is our home phone, our cell phone, or the phone at our place of employment, we have a responsibility to be an extension of the love of Jesus.
We immediately have a positive start to any relationship when we answer the phone with grace and kindness. And we immediately have a negative beginning when we answer with annoyance or impatience. We can make someone feel like they are important or we can make them feel insignificant. It is our choice.
What is your phone voice like? When a stranger hangs up the phone after a conversation with you, what is their impression? In this world of technology I think we sometimes forget that our kindness and love must extend to our phone conversations, our texts, and our Facebook messages. Let’s show the love of Jesus Christ in all aspects of our lives.